Find your Ride, Build Connections

Affordable, convenient rides that bring people together.

Need Help? We’re Here for you

Explore our resources to get in touch with our support team for assistance

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General Help

Find answers to common questions and get quick solutions to common issues.

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Email Support

Send us an email at support@transweeft.com and our support team will get back to you promptly.

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Call Us

Our 24/7 support hotline is here to assist you with urgent matters.

Frequently Asked Questions

To book a ride, download the Transweeft app from the Apple App Store or Google Play Store. Sign up or log in, enter your pickup and drop-off locations, and request a ride. You’ll be matched with a nearby driver who can share the journey with you.

Currently, Transweeft is only available in Lagos State. We are working on expanding to other locations across Nigeria, so stay tuned for updates on our coverage areas.

Currently, Transweeft does not offer ride scheduling in advance. All rides are requested on-demand, so you can book a ride whenever you need it, and a nearby driver will be matched with you in real time.

To become a verified driver, sign up on the Transweeft app and complete the registration process, which includes submitting your driver’s license, vehicle documents, and other required details. Once your documents are reviewed and you pass a background check, you will receive verification and can start accepting ride requests.

Yes, vehicles used for Transweeft must meet certain requirements, including being in good working condition, having four doors, and passing a safety inspection. Specific vehicle model restrictions may also apply based on our standards for passenger comfort and safety.

Yes, Transweeft allows you to share a ride with multiple passengers heading in the same direction. The fare will be split among all riders, making it more cost-effective for everyone.

You can reach our customer support team via email at support@transweeft.com, through the app’s help center, or by calling our support hotline for urgent issues. We are available 24/7 to assist with any queries or concerns.

The cost of each ride is shared among the passengers based on distance and demand. You will see a fare estimate before confirming your ride, and the final fare will be split proportionally with other riders in the vehicle.

If you cancel a ride before the driver arrives, you may not incur a cancellation fee. However, if the driver is already on their way, a small fee may be charged to compensate for their time and effort.

Yes, we take data privacy seriously and implement security measures to protect your personal information. Your data is used only for providing the ride-sharing service, as outlined in our Privacy Policy.